FAQS
What types of cleaning services does Clean Pro offer?
We provide a wide range of services including residential cleaning, office cleaning, end-of-lease cleaning, carpet and upholstery cleaning, and deep sanitization. If you have a specific request, just reach out—we’re happy to customize a solution.
Are your cleaning products eco-friendly?
Yes! Clean Pro uses environmentally safe and non-toxic cleaning products that are tough on dirt but gentle on your home and the planet. We’re committed to sustainability without compromising on cleanliness.
Is Clean Pro insured and certified?
Absolutely. Our team is fully insured, professionally trained, and certified to meet industry standards. Your property is in safe hands with us.
How do I book a cleaning service?
You can book online through our website, call us directly, or send us a message via our contact form. We’ll confirm your appointment and tailor the service to your needs.
Do I need to be home/office during the cleaning?
Not necessarily. Many of our clients prefer to schedule cleanings while they’re away. As long as we have access to the property, we’ll take care of everything and leave it spotless.
What happens if I’m not satisfied with the cleaning?
Customer satisfaction is our top priority. If you’re not happy with any part of the service, let us know within 24 hours and we’ll return to make it right—free of charge.
How long does a typical cleaning take?
It depends on the size and condition of the space. A standard home cleaning usually takes 2–3 hours, while deep cleans or larger properties may take longer. We’ll give you a time estimate when you book.
Do you offer recurring cleaning plans?
Yes! We offer weekly, bi-weekly, and monthly cleaning packages at discounted rates. It’s a great way to keep your space consistently fresh without lifting a finger.
Can I request the same cleaner each time?
Of course. We understand the value of consistency and trust. If you’d like to work with the same cleaner regularly, just let us know and we’ll do our best to accommodate.
What areas do you service?
Clean Pro proudly serves in Canberra and surrounding suburbs. If you’re unsure whether we cover your location, feel free to contact us.